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Contact Us

We would love to hear from you. So, if you have a query about a product, an order update or a business trade enquiry then please get in touch using our contact details provided below.

Please note that we operate from a warehouse and are are unable to accept visitors to our premises. Our frequently asked questions section below may help answer your enquiry.


OFFICE OPENING HOURS
Monday to Friday, 9 am to 5 pm


TELEPHONE
01623 858990

OFFICE ADDRESS
Torch Direct Limited
Nunn Brook Road, The County Estate
Huthwaite, Sutton in Ashfield
Nottinghamshire
NG17 2HU
United Kingdom

COMPANY REGISTRATION NUMBER
08737876
Registered in England & Wales

VAT REGISTRATION NUMBER
GB894822478

Frequently Asked Questions

Where can I find more information about your shipping services?

Please visit our Delivery Information page.

How long will it take to receive my order?

All orders that are placed before 3 pm Monday to Friday will be dispatched on the same day, please note that we do not dispatch at weekends or on public holidays.

Delivery is usually 1 to 4 days after dispatch depending which service has been used.

What is your returns policy?

Please visit our Returns Policy Page

How long does laser engraving take?

We can engrave and dispatch your order on the same day if you order before 3 pm (Mon-Fri).

Please note that we do not dispatch at weekends or on public holidays.

Our latest product additions

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Let customers speak for us

from 3273 reviews
Excellent torch

Great build quality, powerful illumination and excellent battery life. Simple control of light intensity. Compact size & lightweight feel makes the torch easy to carry & use. Highly recommended.

Neil P.
Coast XP14R Rechargeable LED Torch
Great product

High quality product and, whilst expensive, is well worth the cost. Looks good and is clearly well made and resilient.

Stavros D.
Maglite ML300L 3 D Cell LED Torch
Brilliant

A superb carry torch, bigger than my Fenix PD35, but still small enough to drop into a pocket.
Very bright, illuminating most of a field at night, the rotary switch is fast and easy to operate.
Particularly liked the free gift; a plasma phase lighter. Have played with this for hours, experimenting with magnetic interference, using it in different gases, etc. Much safer than a gas lighter.

Rob B.
Fenix PD40R V3.0 Rechargeable LED Torch
Above and Beyond Customer Care

I had an issue with a dive torch I bought a couple of years ago.

The customer care team asked me a couple simple questions then without quibbling advised it sounded faulty so the best thing to do would be to send it back and provided a pre-paid return label. Upon examination the team found the torch to be faulty. The torch was no longer the current version and was out of stock so they replaced it with the updated version for me!

I was so pleasantly surprised by how kind and understanding the customer care team are. I would definitely buy from them again and will be recommending to friends and family.

Holly
Torch Direct Limited
Great torch

Another Orlight to add to my collection. This torch is well made and feels nice and solid. Great output too as well as the moon light mode. I am very happy with this torch.

Oliver R.
Olight Warrior Nano Rechargeable LED Torch
Brilliant

This torch is all I hoped. Small, bright & takes just one aaa battery. The LED bulb should last just about forever. It lives in my pocket. Where I live we get frequent power cuts, this is invaluable. Expensive, but well worth it.

Bee
Maglite Solitaire 1-Cell AAA LED Torch
Fantastic torch

Very pleased with the torch seems well made & very solid with a good strong beam. I especially like the rechargeable battery being in the torch while charging makes it very easy

Paul M.
Nitecore MH12 V2 Rechargeable LED Torch
Superb

Great item, great description and info on the Torch Direct website which I really appreciate and find helpful when ordering. Postage was super quick too. All in all, Torch Direct is just brilliant and highly recommended ⭐️⭐️⭐️⭐️⭐️

Rick
Nitecore Tube V2.0 Rechargeable LED Key Ring Torch
Simple transaction. No problem

Tiny bulbs. Well packed. Promptly delivered. Fitted perfectly.
What's not to like?

PJBH
Mini Maglite Xenon Bulb (2 Pack)
delighted with this irem

hust ordered another one !

Mary H.
Plug Through Mains Adaptor With Dual USB Ports (2 x 1200 mA Output)
Fantastic

Maglite Spectrum Series Red Solitaire AAA LED Torch ( RED , LED ) …fantastic , I had the old version for 35 years and it still works “bulb type” + additional spare original bulb in the cap …. The only thing with the old Version it was with a clear lens so I made one out of some red plastic which did the job…..! The new one is far superior which I would expect after 35 years later , no modifications needed …😂 …. Need to test the new one more maybe write another review later …..! But in general, all is good. 😉👍🏻

Ghost
Maglite Spectrum Series Red Solitaire AAA LED Torch
Amazing Customer Service

I haven’t had the chance to test this torch yet but I am very impressed with how it feels in the hand. A very nice weight and you can tell it’s made well.
I am extremely impressed with the level of customer service I have received from the team at Torch Direct. I accidentally entered my old address when purchasing as my Apple Pay hadn’t yet been changed. The team were more than happy to change it for me and replied to my email asking them to extremely quickly. Royal Mail then delivered my parcel to the wrong address and the team did everything they could to help me find it even though they had put the correct address. Would definitely recommend purchasing from these guys as the service alone is worth it.

J.C.
Nitecore TM9K Pro Rechargeable LED Torch
Bright little torch

Great little torch bright and dimmable used at a gig to help with lighting the steps to stage and equipment. Also fits nicely in your pocket.

L P.
Ledlenser TT Police Tactical LED Torch

Great torch. Compact and powerful.

Robert
Coast GX10 LED Torch
Great company to deal with!

First class product delivered with first class service. After initially ordering the incorrect torch I contacted Torch Direct to cancel so I could re-order. The reply was super fast and I was even contacted to ensure that I had ordered the correct item second time. Really can't fault the service and the torch fits my needs perfectly!

G.L.
Ledlenser P7R CORE Rechargeable LED Torch